These Terms of Service (“Terms”) govern your access to and use of the momohms hotel property management system (“momohms”, the “Service”). By creating an account or using the Service, you agree to these Terms.
1. Eligibility & accounts
You must be at least 18 years old and authorised to bind the hotel or business you represent. You are responsible for keeping your login credentials secure and for all activity that takes place under your account.
2. Your data
You retain all rights to the data you and your team enter into momohms (“Customer Data”). You grant momohms a limited licence to host, process and display Customer Data solely to provide the Service to you.
You are responsible for the accuracy and legality of Customer Data, including ensuring you have the right to enter guest information.
3. Acceptable use
You agree not to:
- Use the Service to break the law, infringe rights, or harass anyone.
- Attempt to disrupt, reverse engineer, or gain unauthorised access to the Service.
- Resell or sublicense the Service without our written consent.
- Upload malicious code or content that exposes other users to harm.
4. Subscriptions & billing
Paid features require an active subscription. Fees are charged in advance for the validity period of your chosen plan and are non-refundable except where required by law or stated otherwise on this page.
Payments are processed via Khalti, eSewa or Fonepay. If a payment fails, we may suspend access to paid features until payment is completed.
5. Service availability
We aim for high availability and routinely target 99.9% monthly uptime, but we do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice where possible.
6. Suspension & termination
You can cancel your subscription at any time from inside your account. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to other users or to the Service itself.
On termination, Customer Data is retained for 90 days for export and then permanently deleted, as described in the Privacy Policy.
7. Confidentiality
Each party agrees to protect the other’s confidential information using at least the same care it uses to protect its own, and to use such information only to perform its obligations or exercise its rights under these Terms.
8. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, momohms disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the maximum extent permitted by law, momohms will not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill, arising from your use of the Service. Our aggregate liability under these Terms will not exceed the fees you paid to momohms in the 12 months preceding the event giving rise to the claim.
10. Changes to the Service or Terms
We may improve, change or discontinue features. We may also update these Terms; if we make material changes, we will notify you in advance. Continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.
11. Governing law
These Terms are governed by the laws of Nepal. Disputes will be resolved in the courts located in Kathmandu, Nepal, unless local consumer-protection laws give you the right to a different forum.
12. Contact
Questions about these Terms can be sent to support@momohms.com.